{"id":19936,"date":"2024-09-12T14:18:02","date_gmt":"2024-09-12T07:18:02","guid":{"rendered":"https:\/\/www.ruangguru.com\/blog\/?p=19936"},"modified":"2025-07-08T13:04:25","modified_gmt":"2025-07-08T06:04:25","slug":"merchandise-coc","status":"publish","type":"post","link":"https:\/\/www.ruangguru.com\/blog\/merchandise-coc","title":{"rendered":"Informasi Terkait Pembelian Merchandise Clash of Champions"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-medium\" src=\"https:\/\/cdn-web-2.ruangguru.com\/landing-pages\/assets\/ebeb5db1-6672-44f9-9ac7-55d38a249a0a.png\" alt=\"Informasi Kendala Terkait Merchandise Clash of Champions\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Halo, teman-teman! Terima kasih banyak atas dukungannya untuk CoC selama ini, termasuk dalam pembelian <\/span><span style=\"font-weight: 400;\"><em>merchandise<\/em> <\/span><span style=\"font-weight: 400;\">resmi. Kami sangat menghargai antusiasme yang kalian tunjukkan! \ud83d\ude4f\ud83c\udffb<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Namun, kami menyadari ada beberapa <\/span><strong>kendala yang terjadi terkait produksi dan pengiriman <em>merc<\/em><em>h<\/em><\/strong> <span style=\"font-weight: 400;\">ini. Kendala ini dialami oleh sekitar 3% dari total pesanan <em>merchandise<\/em>, meliputi: masalah kualitas produk, ketidaksesuaian pengiriman, kerusakan barang saat <\/span><em><span style=\"font-weight: 400;\">packing<\/span><\/em><span style=\"font-weight: 400;\">, dan lainnya.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Kelalaian ini disebabkan dari pihak ke-3 (vendor produksi, <\/span><em><span style=\"font-weight: 400;\">stock handling<\/span><\/em><span style=\"font-weight: 400;\">, dan juga pengiriman) serta kurangnya <\/span><em><span style=\"font-weight: 400;\">Quality Control<\/span><\/em><span style=\"font-weight: 400;\"> (QC) dari pihak kami. Kami dengan tulus meminta maaf atas ketidaknyamanan dan kelalaian ini.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong>Bagi teman-teman yang mengalami masalah dengan <em>merchandise<\/em>, berikut solusi yang bisa diikuti sesuai dengan jenis kendala:<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-medium\" src=\"https:\/\/cdn-web-2.ruangguru.com\/landing-pages\/assets\/76d4f71d-673a-4e6e-bd5d-113c552e7a9a.png\" alt=\"informasi kendala merchandise clash of champions\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\">Setelah penelusuran lebih lanjut, kami juga menemukan kelalaian produksi oleh vendor untuk pesanan<strong> gantungan kunci (<em>keychain<\/em>) vol. 2, 4 dan 5<\/strong>, yang menyebabkan<strong> adanya border dan background putih pada gambar<\/strong>, seperti yang bisa kalian lihat di gambar berikut:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-medium\" src=\"https:\/\/cdn-web-2.ruangguru.com\/landing-pages\/assets\/94fee101-3100-4987-b954-6c5a23bf03f8.png\" alt=\"info pesanan keychain clash of champions\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Terkait keluhan mengenai keterlambatan pengiriman, setelah kami investigasi, terdapat perbedaan tanggal Estimasi Pengiriman di tampilan e-commerce pembeli dan penjual.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Estimasi tanggal pengiriman di tampilan pembeli menghitung keseluruhan 20 hari sejak tanggal pembelian, sementara tampilan penjual menghitung 20 HARI KERJA sejak pembelian.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Untuk pengepakan order, tim kami saat ini mengacu pada tampilan penjual, sehingga mohon bantuan teman-teman untuk mengacu pada tgl penjual mengemas pesanan (&#8220;Penjual akan mengemas pesanan paling lambat\u2026&#8221;), BUKAN tanggal estimasi tiba (lihat gambar terlampir):<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-medium\" src=\"https:\/\/cdn-web-2.ruangguru.com\/landing-pages\/assets\/339d315d-33a3-4bb2-8d56-83f2815f1850.png\" alt=\"info tanggal pemesanan keychain clash of champions\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Sekali lagi, kami mohon maaf atas ketidaknyamanan ini. Masukan dari kalian sangat berharga bagi kami dan akan menjadi pembelajaran penting untuk meningkatkan kualitas pelayanan kami di masa mendatang. Kami akan segera melakukan perbaikan, termasuk mengganti vendor dan memperketat kontrol kualitas produk serta <em>packing<\/em>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Untuk sementara waktu, kami <\/span><strong>menutup dulu pemesanan <em>merchandise<\/em> untuk vol 1-7 (jam 12.00 WIB siang ini)<\/strong><span style=\"font-weight: 400;\"> hingga pengiriman <\/span><span style=\"font-weight: 400;\"><em>merchandise<\/em> <\/span><span style=\"font-weight: 400;\">pada periode sebelumnya tuntas.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Terima kasih atas pengertian, kritik dan masukan, serta dukungan yang kalian berikan! \ud83d\ude4f\ud83c\udffb<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ini jadi pelajaran berharga bagi kami di Tim Ruangguru dan kami akan berusaha agar bisa melakukan yang lebih baik lagi untuk teman-teman.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Halo, teman-teman! Terima kasih banyak atas dukungannya untuk CoC selama ini, termasuk dalam pembelian merchandise resmi. Kami sangat menghargai antusiasme yang kalian tunjukkan! \ud83d\ude4f\ud83c\udffb Namun, kami menyadari ada beberapa kendala yang terjadi terkait produksi dan pengiriman merch ini. Kendala ini dialami oleh sekitar 3% dari total pesanan merchandise, meliputi: masalah kualitas produk, ketidaksesuaian pengiriman, [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":19936,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_edit_lock":["1751954524:1"],"_edit_last":["1"],"_aioseo_title":[null],"_aioseo_description":["Bagi teman-teman yang mengalami masalah dengan merchandise Clash of Champions, berikut solusi yang bisa diikuti sesuai dengan jenis kendala."],"_aioseo_keywords":["a:0:{}"],"_aioseo_og_title":[""],"_aioseo_og_description":[""],"_aioseo_og_article_section":[""],"_aioseo_og_article_tags":["a:0:{}"],"_aioseo_twitter_title":[""],"_aioseo_twitter_description":[""],"_knawatfibu_url":["https:\/\/cdn-web-2.ruangguru.com\/landing-pages\/assets\/ebeb5db1-6672-44f9-9ac7-55d38a249a0a.png"],"_wp_old_slug":["informasi-terkait-pembelian-merchandise-clash-of-champions"],"_yoast_wpseo_metadesc":["Bagi teman-teman yang mengalami masalah dengan merchandise Clash of Champions, berikut solusi yang bisa diikuti sesuai dengan jenis kendala."]},"categories":[1],"tags":[570,109,61,148],"class_list":["post-19936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-clashofchampions","tag-info-ruangguru","tag-seputar-ruangguru","tag-siaran-pers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Informasi Terkait Pembelian Merchandise Clash of Champions<\/title>\n<meta name=\"description\" content=\"Bagi teman-teman yang mengalami masalah dengan merchandise Clash of Champions, berikut solusi yang bisa diikuti sesuai dengan jenis kendala.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ruangguru.com\/blog\/merchandise-coc\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informasi Terkait Pembelian Merchandise Clash of Champions\" \/>\n<meta property=\"og:description\" content=\"Bagi teman-teman yang mengalami masalah dengan merchandise Clash of Champions, berikut solusi yang bisa diikuti sesuai dengan jenis kendala.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ruangguru.com\/blog\/merchandise-coc\" \/>\n<meta property=\"og:site_name\" content=\"Belajar Gratis di Rumah Kapan Pun! 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